Pumped a perfectly functioning septic. Somehow they charged us to pump more gallons than the tank holds, but we were at their mercy, so we paid the $580.00 House went into escrow after sitting empty for 5 months. Double charged to pump an empty septic tank and send report after telling me that a reinspection was $35, it was $420. Rep actually said it was a one hour minimum at $150.00, which was enough of a surprise. Total cost to pump $1000. Owner made no effort to remedy. Actually said we were lucky they didn't charge an additional 150.00 for the inspection.
Dee Smith
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December 19, 2018
Great company and earned a lifetime customer today. The technician that came to south mountain gate to service the septic went well beyond his job description in helping identify and remedy our situation. Very professional and knowledgeable saving us both, hours and dollars. Wish we had cash he deserved a tip for sure! A million thanks!
Alissa Reno
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November 24, 2021
We called Brown Plumbing to install a toilet. They were quick to show up and had it done in about 20 mins. Shortly after they left, we noticed the toilet had been installed incorrectly. We called Browns repeatedly with no callback. Eventually, after three weeks, the installer returned our call and said he would be out to fix it and never showed up. We now have a toilet that has been installed incorrectly and flushed $500 down the toilet. I would avoid this business.
Brian Barner
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April 15, 2020
Just called to get a copy of a report that happened in 2018. Ashley the front desk clerk said it was not her responsibility to walk upstair and get the report that the homeowner should have saved it. Then she hung up. Awesome customer service. Will not be using them or referring them out to my clients.
Lacey / Gloria
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March 06, 2019
I asked for a quote for my sink to be unclogged other places have charged me 125-150 this browns plumbing charged me 300.rip off. I would not suggest anyone to use them
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3990 Railroad Ave, Redding, CA 96001, USA
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Pumped a perfectly functioning septic. Somehow they charged us to pump more gallons than the tank holds, but we were at their mercy, so we paid the $580.00 House went into escrow after sitting empty for 5 months. Double charged to pump an empty septic tank and send report after telling me that a reinspection was $35, it was $420. Rep actually said it was a one hour minimum at $150.00, which was enough of a surprise. Total cost to pump $1000. Owner made no effort to remedy. Actually said we were lucky they didn't charge an additional 150.00 for the inspection.
Great company and earned a lifetime customer today. The technician that came to south mountain gate to service the septic went well beyond his job description in helping identify and remedy our situation. Very professional and knowledgeable saving us both, hours and dollars. Wish we had cash he deserved a tip for sure! A million thanks!
We called Brown Plumbing to install a toilet. They were quick to show up and had it done in about 20 mins. Shortly after they left, we noticed the toilet had been installed incorrectly. We called Browns repeatedly with no callback. Eventually, after three weeks, the installer returned our call and said he would be out to fix it and never showed up. We now have a toilet that has been installed incorrectly and flushed $500 down the toilet. I would avoid this business.
Just called to get a copy of a report that happened in 2018. Ashley the front desk clerk said it was not her responsibility to walk upstair and get the report that the homeowner should have saved it. Then she hung up. Awesome customer service. Will not be using them or referring them out to my clients.
I asked for a quote for my sink to be unclogged other places have charged me 125-150 this browns plumbing charged me 300.rip off. I would not suggest anyone to use them